Clone of Contact Us
We value your opinion and want to hear from you.
Our riders and community members are some of the best resources for improving our services. Please send us your questions, comments, and feedback in one of the following ways:
Call
Customer Service agents are available to receive feedback and assist with travel and trip planning seven days a week:
Mon-Fri 6 am to 7 pm, and Sat-Sun 9 am to 5 pm
(510) 891-4777, option 2
TDD/TYY: 711 or (800) 735-2929
U.S. Mail
You can connect with AC Transit via U.S. Mail. When mailing, please sent to:
AC Transit
1600 Franklin St.
Oakland, CA 94612
Clipper Customer Service Center
The AC Transit & Clipper Customer Service Center offers various services, including transit fare sales, bulk orders, BikeLink, Regional Transit Connection (RTC) processing, maps & schedules, Lost and Found retrieval and a full range of Clipper services.
Location:
1600 Franklin Street, Oakland, CA
Business Hours:
Monday through Friday, excluding holidays, 8am to 5pm
The Customer Service Center will be closed on the third Tuesday of every month from 2pm to 3pm.
Clipper Services Offered:
- Issue or replace Clipper cards for adult, youth, senior, and RTC
- Process and register Clipper card applications
- Replace defective cards and transfer value into new card
- Replace lost or stolen cards and transfer value into new card
- To block lost or stolen cards from being used, customers should call Clipper at (877) 878-8883.
- Load and reload value onto Clipper cards
- Load cash and/or passes from all participating Clipper transit operators (AC Transit, Caltrain, County Connection, Golden Gate Transit, Muni, Napa Valley Transportation Authority, SamTrans, SMART, Sonoma County Transit, Tri Delta Transit, Union City Transit, VTA, WestCat, Wheels)
Clipper Services Not Offered:
(Customers should call Clipper at (877) 878-8883 for assistance)
- Issue refunds
- Unblock cards
- Research billing issues or charge errors.
- Correct cash value or pass errors
Additional Services
Advertising
| On AC Transit Vehicles and Shelters |
|---|
| Lamar Advertising, Bay Area Contact Kevin Haskell – Director of West Transit Sales Mobile: (415) 866-0261 khaskell@lamar.com |
*The District has 241 shelters and 2 kiosks with advertising space available for the following jurisdictions: Alameda County Unincorporated, Albany, Berkeley, El Cerrito, Fremont, Hayward, Newark, Richmond, San Leandro, and San Pablo.
Human Resources
Contact Human Resources at AC Transit for general information.
Phone: 510-891-4777, option 4
For Employment Verification
Email: verify@actransit.org
Phone: 510-891-4803
Fax: 510-863-8212
Verification of Employment Human Resources contact:
Stephanie Plummer
Email: splummer@actransit.org
Phone: 510-326-4445
Media Relations
Members of the media with questions or comments may contact Robert Lyles, Media Affairs Manager, at media@actransit.org.
Request Timetables
We offer printed bus schedules at our Customer Service Center. You can also find bus schedules online here.
If you you need individual maps or timetables for specific routes, please use the individual timetable order form.
If you're an organization requesting bulk timetables and/or maps, please use the bulk timetable or bulk map order form. Bulk orders come in bundles of 100.